Privacy Policy

1. Information We Collect

We collect personal information voluntarily provided by users, including:

• Full name
• Email address
• Phone number
• Property or inquiry details submitted through forms
• Website interaction data such as pages visited and forms submitted

We collect mobile phone numbers only when users directly enter them into our website forms.

2. SMS Opt-In and Consent

Users provide consent to receive SMS messages by entering their phone number into a form on our website and checking an unchecked consent box agreeing to receive text messages from J & L RE Solutions, LLC.

By submitting a form with SMS consent, users agree to receive text messages related to their inquiry, appointments, and service updates.

3. How We Use Information

Information collected is used to:

• Respond to inquiries
• Schedule and confirm appointments
• Send appointment reminders
• Provide service-related updates
• Improve website performance and customer experience

We do not commercialize personal information.

4. Mobile Information and SMS Data Handling

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

All mobile opt-in data, including text messaging originator opt-in data and consent, will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

5. SMS Opt-Out

Users may opt out of receiving SMS messages at any time by replying STOP to any text message. After opting out, users will no longer receive SMS messages from us.

For assistance, users may reply HELP or contact [email protected].

6. Message and Data Rates

Standard message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For details about your mobile plan, contact your wireless provider.

7. Information Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

8. Cookies and Analytics

We use cookies and analytics tools to collect non-sensitive website usage data to improve site functionality and performance. Users may disable cookies through browser settings. Some site features may not function properly.

9. Data Retention

Information is retained only as long as necessary to fulfill business purposes, legal obligations, and recordkeeping requirements.

10. Your Rights

Users may request:

• Access to their personal information
• Corrections to inaccurate information
• Removal from marketing communications
• Deletion of personal data where legally permitted

Requests may be sent to [email protected].

11. Policy Updates

We may update this Privacy Policy periodically. Updates become effective immediately upon posting.

12. Contact Information